Company Profile

United Utilities

Lingley Mere Business Park
Great Sankey
United Kingdom (UK)
Website Address:
Our purpose, vision and values

Our purpose is to provide great water and more for the North West. It drives us to deliver our services in an environmentally-sustainable, economically beneficial and socially responsible manner. It is the reason we exist and it challenges us to look after the interests of the stakeholders with whom we interact by continually improving our performance and creating value.

Providing great water means delivering our core water, wastewater and customer services, reliably and to the highest quality.

Providing ‘more’ means creating value for our stakeholders by understanding what matters to them through strong and constructive relationships. We do this by:

- Supporting communities to be stronger;
- Caring for customers through trusted relationships;
- Creating a great place to work for all our employees;
- Protecting and enhancing the environment;
- Delivering a sustainable return to investors; and
- Innovating in partnership with suppliers.

To deliver that purpose and work towards our vision of being the best UK water and wastewater company, we have a strategy that’s broken down into three strategic themes:

- The best service to customers

Supplying great water to homes and businesses, removing and treating wastewater behind the scenes. Developing our infrastructure in response to climate, population and lifestyle changes so we can deliver a service customers can rely on now and in the future. Responding to changes in customer behaviours so we are easy to do business with by phone, web or app.

- At the lowest sustainable cost

Delivering value for money through improved efficiency. Using new technologies and thinking from outside the water industry to find sustainable cost effective solutions. Supporting customers who are struggling to pay.

- In a responsible manner

Protecting and enhancing the natural environment in the North West in the way we deliver our services. Supporting local communities through partnerships and employee contribution. Supporting employees in a safe workplace and investing in their learning and development.

This vision is what motivates us to improve our services and deliver more. Our core values provide the cultural framework within which we operate and guide how we behave responsibly towards all of our stakeholders. They shape the behaviours that we expect our company and employees to demonstrate:

- Customer focused

Customers are at the heart of everything we do, and we aim to provide a great and resilient service at the most efficient cost.

- Innovative

We continually look for new ways to make our services better, safer, faster and cheaper.

- Trustworthy

We make promises knowingly and keep them, behaving with integrity towards all of our stakeholders.

Benefits of working for us

We’ve got a lot to offer. You’ll join a thriving FTSE 100 company and as part of a great team, you’ll be able to make your mark right from the start.

Latest Jobs from United Utilities

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Natural Capital Implementation Manager Permanent North West Warrington Competitive Salary Offered
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