Programme Administrator: Business Transformation

Programme Administrator: Business Transformation  

UKGBC is growing fast in profile, size, and impact, and our increasingly agile approach to working enables us to be an inclusive, flexible, diverse, and caring employer. As momentum around the climate and ecological crises build, the role of the built environment in tackling these, as well as improving our health, wellbeing, and quality of life is increasingly understood - and now demanded. And significantly for our team, our organisation is right at the centre of this transformation. The UKGBC’s mission, vision and potential have shot up in importance for both public and private sector organisations that now want to play their part. At this pivotal moment for our industry, we need passionate, bright, positive and creative people to help us make change happen. 

April 2022’s IPCC report reinforced a stark message which we must all keep in mind: to limit global warming to 1.5°C, greenhouse gas emissions will need to peak by 2025 at the very latest. With the UK’s built environment directly responsible for 25% of the UK’s emissions, it is imperative for us all to mobilise and lead the charge towards rapid decarbonisation. 

At such a critical time, this position offers a fantastic opportunity to play a contributing part towards UKGBCs mission to radically improve the sustainability of the built environment. As we accelerate the work to support industry and government to meet the UK’s emissions targets, the role will focus on coordinating and providing administrative support to both our Advancing Net Zero and Resilience & Nature programmes in our Business Transformation team.

This is a great opportunity for an experienced Business Administrator who wants to use their excellent organisational and business management skills within an influential organisation with an ambitious and urgent purpose. To succeed in this role, you will be able to demonstrate your substantial experience of administrative support in a busy working environment. You will have strong independent prioritisations skills, a positive, can-do attitude, and the ability to communicate confidently and with clarity with stakeholders at all levels of authority.

Job summary 

Job title: Programme Administrator: Business Transformation
Job purpose: To support the Business Transformation team in successfully delivering the Advancing Net Zero and Resilience & Nature programmes, creating efficiencies and managing their administration workloads.
Line Manager: Head of Climate Action
Type of contract: permanent contract
Key responsibilities

• Supporting the management of Programme and Project Partners including arranging meetings, events, sharing information and responding to queries (as required)  
• Coordinating the creation and collation of programme or project partner contract information and invoicing and other associated information.
• Producing high-quality emails and messages to individuals at all levels internal and external to the organisation
• Managing the two general enquiry email inboxes, and responding to internal and external queries on behalf of the programmatic teams
• Having oversight of the programmatic teams’ SharePoint folder and its organisation, and developing and supporting the implementation of template documents as needed to promote efficiency
• Updating and reviewing database, record information and produce data analysis where required.
• Make recommendations for process improvements and present solutions to senior colleagues. 
• Maintain a strong working relationship with Business Transformation team members and relevant departments
• Supporting the Business Transformation programmes management through coordinating and collating information for internal reports to departments (Leadership team, Operations, Finance etc) 
• Process invoices for team projects and activities. Ensure all policies are followed and items are processed within provided guidelines. 
• Produce accurate correspondence, records and documents including emails, letters, files, payments, reports and proposals.
• Supporting the organisation of programmatic research and engagement through organising activities (as requested) 
• Organising and supporting the running of programmatic team meetings, and away days 
• Liaising with the Learning Development & Events and Marketing & Communication teams as needed to support delivery of the Business Transformation programmes.
• Coordinating and/or supporting the collation and issue of programmatic communications including to newsletters, programmatic outputs
• Generally, support meeting planning, agenda preparation, research for meetings and presentations, note-taking, AV support, action planning and follow up comms, booking venues, catering etc.
• Liaise with clients, members, and business guests as required 
• Handle confidential information in compliance with the organisation’s procedures
• Take part in regular meetings related to UKGBC’s workplace culture, operations and workstreams 

Key competencies


• Excellent attention to detail
• Excellent organisation skills
• Excellent use of standard Microsoft Office programmes including Word, Excel and PowerPoint
• Good communication skills, both verbal and written
• Proactivity and good judgement; make effective decisions based on sound reasoning
• Enthusiastic, self-motivated, good common sense
• Effective under pressure, resilient and flexible
• Strong time management and good prioritising
• Ability to work with minimal supervision
• Sound judgement and discretion


• Ability to think creatively to solve problems and deliver a positive impact
• Demonstrates ability to influence and challenge appropriately.
• Analytical thinking
• Knowledge of PDF Pro
• Proof reading
• Knowledge of InDesign

Required knowledge and experience


• Experience of programmatic or executive-level administrative support in a fast-paced environment
• Personal interest in environmental and social issues
• Some client/ customer management experience.


• Experience with Mailchimp or other email marketing platforms
• Trained in digital research methods
• Experience using Salesforce or another CRM system
• Knowledge and experience of corporate sustainability practice and the issues facing the built environment sector
Terms & Conditions

Place of Work: UKGBC offices with remote working in place

Hours of work: 37.5 hours per week normally 9am – 5.30pm

Holidays: 28 days per annum pro rata, plus public holidays, plus 3 days Xmas closure

Salary & benefits: £25,000 - £30,000 per annum dependent upon experience, plus enhanced pension contribution, and BUPA Cash Health Plan scheme 

Start date: ASAP

Closing Date:

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