Customer Research Officer

Region:
South West
Vicinity:
Devon, Exeter
Industry Sector:
Waste Jobs, Water Jobs, Environmental Jobs, Hydro Jobs, Wastewater Jobs, Environment Jobs, Renewable Jobs, Energy Jobs, Water Treatment Jobs
Job Category:
Customer Support/Client Care, Research & Development
Job Type:
Permanent
Education Level:
Please see job description
Salary:
£25,000 to £25,000 per annum
Salary Description:
25000 Per Annum + benefits
Posted:
28/03/2019
Start Date:
ASAP
Recruiter:
South West Water
Job Ref:
SWW-108/19


Are you experienced in customer research and looking for a new challenge?

South West Water provide reliable, efficient and high quality drinking water and waste water services throughout Cornwall, Devon, and parts of Somerset and Dorset. We believe that by investing in the future of our region, we are not only improving the quality of life for today's residents and visitors but are also taking responsibility for future generations. Our aim is to continually drive up standards, particularly in the areas that matter most to our customers and be amongst the best in the water industry.

An exciting opportunity has arisen to join one of the South West's leading employers as a Customer Research Officer for our team based in Exeter.

The Role

The Customer Research Officer will support the strategic outlook and development of customer research.

You will be responsible for using customer research data to support the business requirements for service improvement and the development of customer strategies.

The Customer Research Officer will also disseminate research findings across the business and assist the business in the development of action plans based on the outcomes of customer research. You will be responsible for benchmarking against research undertaken by other WaSCs, WoCs and other utilities and industries; aligning research techniques with best practice and guidance from Ofwat, UKRN and UKWIR as appropriate and evaluating the outputs from other organisations such as Ofwat and the Consumer Council for Water in order to communicate outcomes to the business.

You will be responsible for liaising with external research partners to develop project briefs and materials for focus groups and co-creation workshops.

You will also be responsible for overlaying data from multiple sources to enhance the understanding of customer satisfaction and to provide support for key business objectives and Periodic Review activities. Additionally you will support the delivery of the Company's affordability and vulnerability strategies through mapping company data and analysis of government data.

The Ideal Customer Research Officer:

 *Educated to degree level standard; ideally with a qualification in Market & Social Research Practices *Proven experience of project work  and ideally experience of  carrying out different research methods *Excellent verbal and written communication skills *Good prioritisation skills with the ability to manage multiple strands of work at the same time *Strong interpersonal skills with the ability to communicate and influence at all levels of the business and build key working relationships *An excellent attention to detail with the ability to consistently deliver accurate and timely information

Rewards & Benefits:

In return for your hard work as our Customer Research Officer, we can offer a competitive salary of circa £25,000 per annum dependent on skills and experience. We also offer a range of excellent benefits, working within in a team-orientated and collaborative environment, for a company that strives to be environmentally, socially and economically sustainable.

If you have the skills and experience to join our team as a Customer Research Officer, click apply today.

No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status.

Closing Date:
09/05/2019

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