Ecology Sales & Customer Experience Team Leader

Ecology Sales & Customer Experience Team Leader

ABOUT US

As a leading Ecology industry supplier Wildcare specialises in providing products and services for surveying protected species such as bats, newts and dormice. We proudly supply a broad customer base in the UK and Europe, from large developers to academics, charities to wildlife enthusiasts!

ABOUT THE ROLE

This is an exciting leadership role for an individual who is able to combine a blend of commercial sales skills along with ecology or environmental sciences experience. The post-holder will carry out and oversee operational sales activities of the Wildcare EU & UK Sales Teams, as well as demonstrate strong team leadership skills. The successful candidate will be a key part of the wider team, tasked to develop Wildcare’s customer experience strategy and product offering.

WHAT WE'RE LOOKING FOR

RELATIONSHIP BUILDER / LEADER: Able to confidently build effective relationships with clients, peers, managers and colleagues as well as planning and representing the business at external events as required.

CUSTOMER-CENTRIC: An active listener with a keen understanding of what is required to create an exceptional customer experience (B2B & B2C), striving to support and monitor the team's goals in achieving repeat business and increased client engagement.

NICHE EXPERTISE: Able to demonstrate a depth of knowledge in the ecology / wildlife conservation fields, in particular in relation to bat surveys and use of detectors.

SALES & BUSINESS ACUMEN: Actively identifying, sharing and developing opportunities, working with the team to drive process advancement and improvement.

HIGHLY ORGANISED & ANALYTICAL: Required to work effectively between customer facing, operational tasks and team leadership, including monitoring and communication of sales analytics, with a laser sharp eye for detail. Devise a plan for regularly ensuring the team are regularly kept up to speed with the tools needed to achieve their best.

PROACTIVE / ENQUIRING MIND: Eager to research new markets and identify new opportunities for both product and team growth and development. Individually expanding knowledge to benefit the team and customers.

ESSENTIAL / DESIRABLE SKILLS & QUALIFICATIONS 

Essential:

• Strong environmental / wildlife conservation / environmental science knowledge demonstrated through education to degree level or relevant work experience.

• Excellent leadership / supervisory skills.

• Proven customer experience development experience.

• Excellent organisational & administrative skills.

• Superb communication skills (written & verbal).

• Excellent IT skills (Excel, Word, CRM management).

• Excellent numeracy skills, an understanding of sales processes, creating quotes and understanding profit margins.

• Ability to work calmly under pressure.

• Working knowledge of bat survey equipment and detectors.

Desirable:

• Full driving license.

• European language speaker.

EMPLOYEE BENEFITS

• Free on-site lunches

• Generous staff discounts

• Company Pension Provision

• Free Parking

• 22 Days holiday plus all bank holidays

OTHER INFORMATION

Core hours: Full time, 8am to 5pm

Contract: Permanent

Salary: £28,000 to £35,000 per annum.

Travel: Occasional.

To apply please send your CV and cover letter to hr@stowag.com

Closing Date:
23/11/2019

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