Business Support Co-ordinator

Business Support Co-ordinator 

Contract Term: Permanent 

Location: London

Closing date: 16th December 2019

Salary: Commensurate with experience 

About the role:

This exciting new role would best suit a candidate with an interest in sales, business development and customer service delivery, with a strong track record of delivering excellent customer service either in a face to face role or on the telephone.

The role will primarily support a large team of specialist consultants (currently 55) in contracting and managing customers through the sales and delivery cycle.  The role calls for a highly motivated, committed and experienced customer service and operations practitioner.  We require an effective multi-tasker who thrives on being part of a dynamic working environment, and who is experienced enough to make decisions based on judgement calls and where necessary to propose and discuss improvements with colleagues and customers.

About us 

The Carbon Trust's mission is to accelerate the move to a sustainable, low carbon economy. We are independent experts on carbon reduction and resource efficiency, who reinvest surpluses from group commercial activities into our mission. 

The Carbon Trust provides innovative advice to governments and businesses around the world to support the global transition to a low carbon economy. We work closely with decision makers and implementers in key institutions in the UK and across multiple emerging and developing countries on low-carbon finance, programmes, policy and technology.

Main duties and responsibilities:

• Managing the new customer and new project on-boarding process which is likely to include, but is not limited to:

• Tracking of non-standard NDA and contractual arrangements

• Registering Carbon Trust Advisory on customer supplier and procurement portals. Liaising with in-house legal team regarding legal clauses

• Maintaining records and key documents between contracts

• Managing and maintaining procurement forms, registrations and questionnaires (both within portals and as separate processes)

• Managing the setup of new customers and projects on Carbon Trust systems

• Managing detailed public disclosure permissions related to the Carbon Trust product label, assurance and certification services, and specific advice contracts, which is likely to include, but is not limited to:  

• Recording and updating detailed public disclosure permissions.

• Tracking and communicating expiry or non-conformance of public disclosure permissions with both Client Managers and Marketing colleagues.  This is likely to involve proactive web-based checking and research including social media channels.

• Support the consultant, legal and communications teams in applying the appropriate remedy for breaches.

• Managing the team procurement process which is likely to include, but not limited to:

• Registering suppliers and managing third party supplier contracts

• Tracking and reporting on external expenditure in internal systems

Key skills we are looking for:

• Exceptional customer relationship, interpersonal and influencing skills.

• A strong ability to understand and promote commercial behaviours and operational efficiency in a professional services setting.

• Ability to grasp and apply salient information across a broad spectrum of clients and projects. 

• Self-sufficient and capable of managing varied tasks and activities. 

• Ability to work within a large team and matrix management structure.

• Operational familiarity with procurement, finance, knowledge management, CRM systems and concepts.

Qualifications and experience: 

• Bachelor’s degree educated (or equivalent);

• Experience of working within an advisory/consultancy environment, especially in sustainability services

• Experience of working within a sales, procurement and/or marketing team.

• Ability to manage multiple relationships with competing priorities.

• Task orientated, organised and with a good attention to detail.  

• Comfortable approaching and speaking with colleagues and customers engaging both face-to-face, by email and on the phone and taking responsibility for leading on the customer on-boarding process with larger, international corporates. 

• Engaging and credible at all levels within a client organisation.

• Tenacious and resilient with a prerogative to complete tasks in a timely fashion.

• A strong and personable team player who is also capable and comfortable as a self-starter.

Salary & Benefits: 

We offer a competitive salary and a performance based bonus. Our hours are 37.5 per week with 28 days paid holiday plus bank holidays and a generous pension scheme.

Our head office is in London, close to Blackfriars and Waterloo stations, we offer travel card loans, a cycle to work scheme, company away days and a 24-hour Employee Assistance Helpline.

Joining the Carbon Trust provides an opportunity to work alongside some of the leading practitioners in the low carbon arena so if you are excited by this opportunity and would like to join us please click the apply button.

We are an equal opportunities employer, value diversity in our workforce and make our decisions based on your skills and experience. We can only accept applications from those who can prove their eligibility to work in the UK. No agencies or publications.

Closing Date:
16/12/2019

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