Account Manager

Region:
South East
Vicinity:
Oxfordshire
Industry Sector:
Environmental Jobs
Job Category:
Customer Support/Client Care
Job Type:
Full Time
Education Level:
Please see job description
Salary:
£45,000 to £55,000 per annum
Posted:
02/01/2020
Start Date:
02/01/2020
Recruiter:
Ricardo Energy & Environment
Job Ref:
JOB-1116

Account Manger Salary up to �55,000 for the right the candidate

Purpose:

NCEC has delivered double digit growth in the last three years and we are looking for the right individual to take a lead in making their contribution to this growth by building relationships with existing and new clients. The key objective of this role is to provide excellent account management support to the customer service team, seeking opportunities to up and cross sell our services, whilst maximising customer retention. Secondary is to maximise the client relationships to derive ley market and competitor insights to define further product development and business growth.

Ultimately the role is account growth and development, the individual will demonstrate key commercial awareness, and business development capability within an existing account network. This will include opportunity identification, needs analysis, proposition development, negotiation and close, all whilst demonstration excellent levels of relationship building and maintenance. This role will require working closely with our customer service team.

This is a fantastic opportunity for someone looking to develop their career with potential to progress within NCEC and Ricardo Energy & Environment. Working with Customer Service and Account managers you will benefit from developing under the guidance, skills and experience of our team. We will consider flexible working for this role, including part time working.

This role will form part of NCEC’s business development team with support from the Head of Account Management. They will liaise closely with the customer service team, with support from the Head of Customer Service.

Key accountabilities:

Account Development – the account manager will be working directly with the accounts to develop these, both in terms of up sell and cross sell. Opportunities will be identified and developed through forging strong, close working relationships with the clients, and through proactive lead development activity and managed through to close. This will include account retention.

Account management - The Account Manger will help implement specific activities which support the account management strategy; to ensure client satisfaction and efficiency of delivery, communications and service management. There will be an emphasis on external communications in order to raise the profile and leverage cross sell/up sell opportunities

Engagement- The Account Manager will focus on engaging directly with the client base to achieve the above, and also to identify key market insights, including market trends, regulatory challenges and competitor activity.. They will input into the business development strategy internally which ensures we are demonstrating our value and differentiation versus our competitors, whilst identifying new product development opportunities. This includes the opportunity to cross sell wider R:EE products and services.

Managing risk - They will act on any issues affecting prompt payment, satisfaction, long-term retention, etc. recognising, and where possible, preventing any risks arising from non-standard delivery.

Guidance - The Account Manager will liaise with internal teams whose roles relate to service delivery, e.g.: emergency responders, procedures, data, accounts and sales teams to advise and provide guidance on elements of Account Manager enabling others to deliver a high-quality service.

Key competencies and experience:

You should be able to demonstrate the below criteria;

Essential

Broad experience of Account Management sales, retention best practice

Demonstrable experience of quickly establishing relationships within accounts and leveraging relationships to achieve personal and business objectives.

Experience of over-performance against individual account management development and retention targets

A professional, organised and disciplined individual who has a proven track record of effectively and efficiently managing a large customer base.

An awareness of how to make effective decisions in a complex delivery environment, balancing the business development objectives with the clients requirements.

Desirable

Experience of working within a consultative sales environment, for example within a consultancy, software, or similar environment.

Experience in working within a risk management, chemical response, regulatory or safety business area.

Experience working with a CRM system, especially MS Dynamics, would be an advantage

Skills and behaviours:

An organised, commercially aware, target focused Account Manager professional who appreciates excellent customer service and client relationships are critical to the achieving this.

A team player able to work with a wide range of stakeholders both inside and outside of the organisation, being comfortable and confident in working with clients to ensure they are getting value from our services, and seeking further support opportunities

Committed to continuous improvement of the business, the service delivery, and the clients risk management.

Enthusiastic about sharing knowledge and expertise with the team to encourage improvement in the function of the customer service team as a whole

Comfortable working in a dynamic operational environment, occasionally involving elements of quick decision-making

Willing to embrace Ricardo’s values of Passion, Innovation, Integrity and Respect and aim to lead others towards high standards of behaviour and performance.

In return for your commitment, drive and enthusiasm, we offer an attractive benefits package, a personal development plan, and the opportunity to make a difference in a challenging and rewarding field. Ricardo Energy & Environment is an equal opportunities employer

Closing Date:
30/01/2020

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