Future of Utilities Conference

Marketforce’s 20th annual The Future of Utilities conference | 24th-26th March 2015, London

With water companies anticipating the opening of non-domestic markets and getting stuck into AMP6 after a period of tough price reviews, Marketforce’s 20th annual The Future of Utilities conference takes place at a critical time of nation-changing developments in the utilities.

With 50+ industry-leading speakers confirmed, the conference captures an industry in transformation and presents an opportunity to gain exclusive insight into the opportunities and challenges that are reforming the water, gas and electricity companies of today. 

Kicking off the conference will be Customer Operations in Utilities, a day dedicated to topics including meeting customer expectations, keeping costs down, measuring and improving service, optimising digital and multi-channel communication strategies, and fostering better customer relationships through metering.  

Top speakers include:

  • Paul Massara, Chief Executive Officer, RWE npower 
  • Ian Cain, Managing Director, Retail Markets and Group Customer Services, Thames Water 
  • Liam Mulholland, Director of Customer Service, Northern Ireland Water
  • John Barnett, Commercial Director, Northern Powergrid
  • Andrew Willicott, Customer Support & IT Director, South West Water

The second and third day of Marketforce’s The Future of Utilities conference will look at how increased competition is changing the utilities, the impact of regulatory and political change, the public trust deficit and investment challenges. There will also be sessions on affordability, decarbonisation, asset management, resilience and security of supply.

Topping the bill are:

  • Dan Rogerson, Parliamentary Under Secretary of State for Water, DEFRA 
  • Matthew Hancock, Minister of State for Energy, DECC 
  • Cathryn Ross, Chief Executive, Ofwat
  • Dermot Nolan, Chief Executive, Ofgem 
  • Steve Mogford, Chief Executive Officer, United Utilities 
  • Keith Anderson, Chief Corporate Officer, ScottishPower
  • Douglas Millican, Chief Executive, Scottish Water

For further information on the programme, speaker list and pricing options, visit the Marketforce website.

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