Service Improvement Delivery Leader

South West
Devon, Exeter
Industry Sector:
Waste Jobs, Water Jobs, Environmental Jobs, Hydro Jobs, Wastewater Jobs, Environment Jobs, Renewable Jobs, Energy Jobs, Water Treatment Jobs
Job Category:
Customer Support/Client Care, Management, Manufacturing, Operations management, Production/Operations, Service Engineer
Job Type:
Education Level:
Please see job description
£25,000 to £28,000 per annum
Salary Description:
25000-28000 Per Annum + Benefits
Start Date:
South West Water
Job Ref:

Do you have proven experience of change management and are looking for a new challenge?

South West Water provides reliable, efficient and high quality drinking water and waste water services throughout Cornwall, Devon, and parts of Somerset and Dorset. We believe that by investing in the future of our region, we are not only improving the quality of life for today's residents and visitors but are also taking responsibility for future generations. Our aim is to continually drive up standards, particularly in the areas that matter most to our customers and be amongst the best in the water industry.

An exciting opportunity has arisen to join one of the South West's leading employers as a Service Improvement Delivery Leader based in Exeter.

The Role

You will work with the Service Improvement Delivery Manager to lead the implementation of improvement initiatives and ensure this translates to a robust delivery which can be tracked to a measurable improvement in performance. You will ensure that delivery is managed within the constraints of costs, quality and performance realisation.

The introduction of consistency measures across the industry along with the increased ODI risk from poor service provision requires a robust, coordinated response to mitigate potential financial and reputational impacts.

Service improvement will play a key role, working with the business to lead the design of improvement initiatives and ensure this translates to delivery which can be tracked against a measurable improvement in performance.

This role, specifically, involves working with WWS Operations to understand functional and organisational needs and translate them into appropriate advice or interventions.

Resolving and escalating risks and issues to the Service Improvement Delivery Manager is also an integral part of the role. You will also be responsible for undertaking regular post implementation assessments to ensure new processes remain fit for purpose and deliver the required outputs.

The Ideal Service Improvement Delivery Leader:

 *Educated to a minimum of A-Level standard *Proven experience of change management, enabling and managing change through people, processes and technology *Ability to constructively challenge, demonstrate conflict management and problem-solving skills *Excellent report writing skills *Ability to engage and listen to people *To be able to adjust workloads according to demands *Has a thorough detailed approach whilst recognising the need for timely delivery *A background in Operational or Customer Service Delivery environments

Rewards & Benefits:

In return for your hard work as our Service Improvement Delivery Leader, we can offer a salary £25,000 - £28,000 per annum depending on skills and experience. We also offer a range of excellent benefits, working within in a team-orientated and collaborative environment, for a company that strives to be environmentally, socially and economically sustainable.

If you have the skills or experience excel as our Service Improvement Delivery Leader, click apply.

No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status.

Closing Date:

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