Data and Communications Officer

East of England
Industry Sector:
Waste Jobs, Water Jobs, Hydrology Jobs, Environmental Jobs, Wastewater Jobs, GIS Jobs, Geography Jobs, Flood Jobs, Flood Risk Jobs, Geoscience Jobs
Job Category:
Legal/Regulatory, Specialist & Technical, Analyst, Compliance, Planning, Reporting, Supply Chain, Infrastructure, Procurement, Communications & Public Relations
Job Type:
Education Level:
Please see job description
£25,000 to £30,000 per annum
Salary Description:
Dependent on Experience
Start Date:
Water Management Alliance
Job Ref:




An exciting opportunity has arisen for a Data and Communications Officer to join the Water Management Alliance (WMA) Group of Internal Drainage Boards (IDBs). As a Data and Communications Officer you will be part of the WMA’s Chief Executives Team and will be responsible to the WMA Group’s Data Manager. You will assist the Data Manager to maintain the integrity of all electronic records including the procurement, supply and distribution of all information in support of the WMA’s member Board’s needs and objectives, supporting the efficient working of the drainage/water level management systems in order to mitigate local flood risk.

The 5 WMA Member IDBs are responsible for controlling water levels across some 150,000 hectares of England, situated in and around South Lincolnshire, Norfolk and East Suffolk. Although the entire area is at considerable theoretical risk of river flooding and inundation from the sea, the actual risk is substantially reduced by the work that we do in partnership with Local Authorities, the Environment Agency, Natural England and local community groups.

We recognise that this role may attract candidates from across a number of disciplines and as such would encourage candidates to submit applications if they meet the following criteria:

- A minimum of 5 GSCE’s (or equivalent qualifications) including maths and English.

- A minimum of 3 years experience managing data for a professional organisation.

- A   minimum   of   3   years   experience   working   with   geospatial/relational   databases, intranets/extranets and office based software.

- Ability to prioritise and organise workloads to meet deadlines.

- Remain calm under pressure.

- Good written communication skills (including report and letter writing).

- Good   spoken   communication   skills   (including   presentation   skills   and   interpersonal communication).

- Ability to competently use computer software such as Microsoft packages (Access, Excel, Word and Outlook).

- Ability to work well with others at all levels (both internally and externally).

- A full and valid UK driving licence.

The appointment is for a full-time role but part-time will also be considered. The role offers a competitive salary depending on qualifications and experience, together with access to BUPA and the Local Government Pension Scheme, and the opportunity to progress as the business develops.

For more information about the WMA and this position please visit our website: or contact Frances Bligh (Data Manager) on 01553 819600. An application pack can be downloaded from our website: 

Please return your completed application by email to or alternatively to the Board’s office at Kettlewell House, Austin Fields Industrial Estate, King’s Lynn, PE30 1PH, Norfolk.

The closing date for receipt of applications is noon on 23rd September 2019.

We look forward to receiving your application.


Job title: Data and Communications Officer (WMA) 

Location: King’s Lynn, Norfolk 

Responsible to: Data Manager (WMA)

Responsible for: No line management responsibilities

Grade/Salary: £25,000 - £30,000 (dependent upon Qualifications and Experience)

Key Purpose:

As our Data and Communications Officers you will be responsible to the WMA Group’s Data Manager to meet the role’s key purpose of maintaining the integrity of all electronic records including the procurement, supply and distribution of all information in support of the WMA’s member Board’s needs and objectives.

Principal Accountabilities:

Data Protection & Data Requests

- Support the carrying out of periodic audits, the maintenance of appropriate records and liaise with the external ISO auditor to assist with compliance with the ISO 9001 quality standard.

- Provide information requested in accordance with the Freedom of Information Act 2000, GDPR and the Data Protection Act 2018, as directed by the Data Manager.

- Receive and manage data enquiries and data requests from third parties and public authorities such as DEFRA, EA, NE, or any other Risk Management Authority. Supply electronic/paper based information that is requested, as directed by the Data Manager.

- Help ensure that all ICT systems, paper records, deeds, agreements and sundry contracts are secure (including archived information).

Information Management

- Support the ordering and management of both hard copy and electronic resources for the WMAs current and anticipated information needs as determined by the Data Manager.

- Maintain the integrity of electronic and paper based records used by the Alliance, in accordance with the Data Protection Act 2018. Liaising with internal customers within the WMA Technical Support and Administration Departments.

- Support the provision of training and advice on the use of electronic/paper based information services.

- Maintain the integrity of paper based and electronic filing systems, as determined by the Data Manager (including archived records and correspondence).

GIS work

- Digitise rating polygons, IDB assets, drainage infrastructure, planning applications and other information. Link spatial data to underlying relational databases.

- Support the maintenance of an electronic copy of all geographical/spatial Information for each Member Board in the Alliance and ensure accuracy by liaising with internal customers within the WMA Technical Support and Administration Departments.

IT and Communications

- Support the development of internal information resources and networks (knowledge management), increasingly via intranet sites.

- Support the development and management of an extranet for internal use at multiple locations.

- Upload modified policies, data sets, geographical information and other documents to the group’s intranet and extranet, as instructed by the Data Manager. Support the publicising and marketing of this service, to internal customers.

- Support the redesign of the WMA website and video content.

- Write reports, publications and website content. This includes the development of dynamic forms.

- Support the management and uploading of documents to the WMA website, ensuring its content is always current.

- Support the management and updating of social media accounts.

- Support the development and maintenance of the current catalogue of multi-media communications materials. This includes supporting the updating of the current WMA Brochure.

- Support the day to day management of enquiries received via the group mailbox as directed by the Data Manager.

- Liaise with the Data Manager to ensure all critical hardware, software and datacom facilities are supported by competent organisations and that day-to-day issues are resolved.

- Ensure that all software and maps used by the Alliance are legitimate and fully comply with the terms of the licences and FAST (Federation Against Software Theft).

- Support the maintenance of the Hardware and Software Contracts Register to ensure it is kept up to date.

- Ensure that all data systems are backed up on a daily basis, in accordance with the WMA’s security policy and procedures.

- The principal accountabilities outlined above are not exhaustive and you may be asked to undertake any other duties that may reasonably be required by the Data Manager.

Person Specification 

Essential Qualifications:

- A minimum of 5 GSCE’s (or equivalent qualifications) at Grade C or above including maths and English subjects.

Desirable Qualifications:

- At least 1 ‘A’ Level qualification ideally in a relevant subject area such as Geography, Maths or Computing.

Essential Experience:

- A minimum of 3 years experience managing data for a professional organisation.

- A minimum of 3 years experience working with geospatial/relational databases, Intranets/Extranets and office based software.

Desirable Experience:

- Experience working in the Water Industry and/or Public Sector.

Essential Skills/Knowledge:

- Ability to prioritise and organise workloads to meet deadlines and to remain calm under pressure.

- Well-developed written communication skills (including report and letter writing).

- Well-developed spoken communication skills (including interpersonal communication diplomacy and negotiation skills).

- A methodical approach to work, demonstrating an attention to detail as well as an accuracy in record keeping.

- Ability to competently use computer software such as Microsoft packages (Access, Excel, Word, Outlook and Internet Explorer).

- Ability to work well with others at all levels both internally and externally.

- A full and valid UK driving licence.

- Ability to read and work with digital/paper maps and geospatial data.

- Ability to use databases and geospatial databases at an advanced level, for example SQL, Microsoft Access, AutoCAD and Arc-View GIS.

Desirable Skills/Knowledge:

- An understanding of Ordnance Survey mapping products available to and used by Public Authorities including Risk Management Authorities.

- A general understanding of hydrology and river catchments.

- A general understanding of Flood and Coastal Erosion Risk Management (FCERM) including land drainage.

- A general knowledge of Internal Drainage Board’s and the work of the Water Management Alliance group.

Other Job Information

- On occasion the post holder may be expected to work outside of ‘normal’ office hours to meet short term deadlines.

- All work performed/duties undertaken must be carried out in accordance with relevant Water Management Alliance, Board and Departmental policies and procedures, within legislation, and with regard to the needs of our customers.

- You will be expected to keep your knowledge current and up to date, by way of continuous professional development (CPD). Time and access to relevant training courses will be provided however you may be expected to invest a significant amount of your own time as well.

- You are expected to ensuring Health and Safety is paramount at all times and that Health and Safety objectives are promoted and achieved.

- You will be required to actively consider the impact of your working arrangements on the organisations carbon footprint. Post holders should regularly review the necessity of printing hard copies of electronic documents and seek alternatives to work related travel where it is not essential and work objectives can be met by other means such as video conferencing.


Download Documents

Closing Date:

You may return to your current search results by clicking here.

Latest Job Listings